Version 1.0 · Effective 29 October 2026 · Applies to purchases in the Housepartner Rentals Android application (in.housepartner.housepartner_rentals), operated by 4Corners RealEstate (OPC) Private Limited. Read with our Terms of Use.
1. The rule: no refund once delivered
Contact Credits and Featured Property are digital services delivered instantly. Once a Contact Credit is added to your account, or a Featured Property placement starts, the purchase is final and not refundable or cancellable. This includes Credits you have not used yet.
You see the service, the price and this policy before you pay. By completing payment, you agree that delivery begins at once and that you lose any right to cancel.
2. When we do fix it
We will help only when the problem is on our side. These are the only cases:
| Situation | What we do |
|---|---|
| You were charged, but no Credit or Featured placement was delivered | We deliver it. If we cannot within 7 working days, we refund the amount in full |
| You were charged twice for the same order | We refund the duplicate payment in full |
| A Credit was used, but a technical fault on our side stopped the contact from showing | We restore that Credit to your account |
| Featured placement stopped because of a technical fault on our side | We extend it by the lost days |
No refund, restoration or extension is given when:
- you change your mind, or the property is let, unsuitable or not as you expected;
- the Owner or Broker does not answer, refuses a visit, or has already let the property;
- the Listing is paused, edited, rejected or removed for breaking our Terms;
- your account is suspended or closed for breaking our Terms, or you delete it;
- Credits expire after their 365-day validity, or were free or promotional.
3. Purchases through Google Play
Payments made through Google Play Billing are collected by Google. Google’s own refund policy applies, and you may request a refund from Google within the time Google allows. If Google refunds a purchase, we will remove the matching Credits or Featured days from your account.
4. How to raise a payment or technical issue
- Email support@housepartner.in with the subject “Payment issue” from your registered email, or use the Help section in the App.
- Include your registered mobile number, order ID or invoice number, payment date, amount and a screenshot of the problem.
- Raise it within 7 days of the payment.
We acknowledge within 24 hours and decide within 7 working days.
5. How approved refunds are paid
Approved refunds go back to the original payment method only, through Razorpay or Google Play, within 7 working days of approval. Your bank may take a few more days to credit it. Refunds are made in full including GST, and a GST credit note is issued.
6. Grievance
If you are not satisfied with the outcome, write to the Grievance Officer, Divya Singh, at support@housepartner.in or at 4Corners RealEstate (OPC) Private Limited, office A/101, Sukhad Apartment, Sector 11, Vrindavan Yojna, Lucknow, Uttar Pradesh 226029, India. Hours: Monday to Saturday, 9:30 am to 6:30 pm IST. We acknowledge within 24 hours and resolve within 7 days.
7. Rent is never refunded by us
The Company does not collect rent, security deposit, token amount or brokerage. Any money paid to an Owner or Broker is between you and them. Refund requests for such money must be made to them, not to Housepartner Rentals.
