Refund Policy

At Housepartner.in, we are committed to ensuring a transparent and seamless experience for our users. Our Refund Policy is designed to provide clarity on the circumstances under which refunds may be initiated and the process involved. Please read the following carefully to understand our policies:

1. Eligibility for Refund:

• Refunds will be considered under the following circumstances:
• a. Duplicate payment made for the same service.
• b. Payment made for a service that is not delivered or completed as per the agreed terms.
• c. Any other exceptional circumstances that may be reviewed on a case-by-case basis.

2. Refund Timeframe:

•  The maximum time for processing refunds is 15 days from the date of initiation.

3. How to Request a Refund:

• Users can request a refund by contacting our customer support team via email at support@housepartner.in or through our online support chat. The request must include relevant details such as the transaction ID, service details, and a clear explanation of the reason for the refund.

4. Refund Process:

• Once a refund request is received, our team will review the request and the provided information.
• If the request is approved, the refund will be processed within the stipulated 15-day timeframe.
• Refunds will be credited to the original mode of payment.

5. Non-Refundable Services:

• Certain services may be labeled as non-refundable, and users are advised to check the service terms and conditions before making a payment.

6. Dispute Resolution:

• In case of disputes or disagreements regarding refund eligibility, HousePartner.in reserves the right to conduct an internal investigation to determine the validity of the claim.

7. Changes to the Refund Policy:

• Housepartner.in reserves the right to modify or update this refund policy at any time. Users will be notified of any changes through our website or other communication channels.

8. Contact Information:

• For any queries or assistance related to refunds, users can contact our customer support team at support@housepartner.in.

By using HousePartner.in services, users agree to abide by this Refund Policy. This policy is subject to change, and it is the user’s responsibility to stay informed about any updates.

Last updated: [15 November 2023].