account deletion

Account Deletion — Housepartner Rentals

Delete your Housepartner Rentals account

Housepartner Rentals gives users control over their account and personal information. If you no longer wish to use Housepartner Rentals, you may request deletion of your account and associated personal data.

Housepartner Rentals is operated by 4Corners RealEstate (OPC) Private Limited.

How to request account deletion

You can request account deletion directly from the Housepartner Rentals app:

Profile → Request Account Deletion

Review the information shown on the screen, provide a reason if you wish, and submit your request.

You may also contact us at:

Email: support@housepartner.in
Subject: Account Deletion Request

Please send the request from the email address or mobile number associated with your Housepartner Rentals account wherever possible. We may need to verify your identity before processing a deletion request.

What happens after you submit a request?

After receiving a valid account deletion request:

• We may verify that the request has been made by the account holder.
• Your request is recorded and reviewed before deletion processing begins.
• Access to certain account functions may be restricted when required during processing.
• Personal profile information that is no longer required will be deleted or anonymised.
• Account-linked preferences, search history and similar user-generated data will be deleted or anonymised where applicable.
• Active Broker or property-management authorisations associated with a deleted account may be revoked.
• Information that must legally or operationally be retained will be separated from normal account use and retained only for the required period.

Simply opening the Account Deletion screen does not delete your account. A deletion request must be explicitly submitted.

Information that may be deleted or anonymised

Depending on your role and use of Housepartner Rentals, deletion may apply to information such as:

• account profile information;
• account preferences;
• saved/search activity;
• account-linked marketplace activity where deletion is appropriate;
• Broker or property-management authorisations associated with your account;
• other personal information that is no longer required for an authorised business or legal purpose.

Some records may be anonymised instead of physically deleted where this is necessary to preserve legitimate transaction, security, fraud-prevention, audit or dispute records.

Information we may need to retain

Certain information may be retained where required for legal, regulatory, security, accounting, fraud-prevention, dispute-resolution or audit purposes.

Examples may include:

• security and authentication records;
• audit and compliance records;
• records connected with complaints, grievances or disputes;
• verification outcomes or records where retention is legally necessary;
• transaction or payment records where applicable;
• limited records showing that an account-deletion request was processed.

Retained information is not kept for ordinary marketplace use once it is no longer required for that purpose.

Properties and marketplace records

If you are an Owner, Broker or Property Manager, account deletion may affect listings, delegations, enquiries or other marketplace relationships connected with your account.

Where information relating to another user, property owner, transaction, legal obligation or audit record cannot appropriately be deleted, we may retain or anonymise the minimum information necessary.

Housepartner Rentals does not treat account deletion as permission to delete information belonging to another person.

Processing time

We aim to acknowledge account-related grievances and requests promptly.

Where verification or additional information is required, we may contact you before completing the request.

Ordinary grievances are targeted for resolution within 7 calendar days, subject to any shorter period required by applicable law.

Some deletion actions may require additional time where legal retention requirements, disputes, security investigations or dependencies with third-party service providers apply.

Third-party service providers

Housepartner Rentals uses service providers for functions such as authentication, communications, maps/location services, content moderation and optional AI-assisted features.

Where applicable, deletion or restriction requests relating to personal data processed through these service providers will be handled in accordance with our Privacy Policy and the applicable provider relationship.

Important

Deleting your Housepartner Rentals account may be irreversible.

After deletion:

• you may lose access to your account;
• saved preferences and account history may no longer be available;
• Broker/property-management authorisations may be revoked;
• you may need to create a new account if you wish to use the service again.

We recommend reviewing your account before submitting a deletion request.

Need help?

For assistance with account deletion or privacy-related requests, contact:

Grievance Officer: Divya Singh
Designation: Grievance Officer
Email: support@housepartner.in
Mobile: +91 7007399898
Postal Address: A-101, Sector 11, Sukhad Apartment, Vrindavan Yojna, Lucknow, Uttar Pradesh

Escalation Contact: Akhilesh Upadhyay
Email: akhilesh.upadhyay@housepartner.in

Privacy

For further information about how Housepartner Rentals collects, uses, stores and protects personal information, please read our Housepartner Rentals Privacy Policy.

Protected backups

Information remaining in protected backups may persist until the applicable backup cycle expires. Housepartner Rentals currently uses manually managed encrypted local and off-machine backups; backup copies are retired or securely deleted through the backup-management process. Deletion from active systems does not mean immediate deletion from every protected backup.